SWTCH ENERGY INC.
DRIVER TERMS
These SWTCH Energy Inc. (“SWTCH”, “us”, “we”, “our”) Driver Terms (“Driver Terms”) govern your use of the SWTCH mobile app (“App”) and the SWTCH electric vehicle charging services made available through the App and SWTCH website (together with App, “Service”). By clicking a box indicating acceptance that references these Driver Terms or otherwise accepting these Driver Terms (via the App or otherwise), the user wishing to use the Service (“User”, “you”, “your”) agrees to and accepts these Driver Terms.
Your use of SWTCH’s other products or services will be subject to additional terms, which will be made available to you at the time of access, subscription or purchase of the applicable product or service (collectively, “Additional Terms”).
These Driver Terms were last updated on October 22, 2024, and are effective between SWTCH and User as of the date of your acceptance of these Driver Terms. For any material changes to these Driver Terms, SWTCH will update the “last updated” date above or send you a notification via the App or SWTCH website. Any such revisions shall become effective thirty (30) days following the date of the notice and your acceptance of the revised Driver Terms or decision to continue using the Service thereafter (as applicable) shall constitute acceptance of the revised Driver Terms. SWTCH may require you to provide consent to the updated Driver Terms before continuing to use the Service.
1. DEFINITIONS. In these Driver Terms, these capitalized terms shall have the following meanings:
(i) "Business Day" shall mean any day that is not a Saturday, Sunday or "holiday" as such term is defined in the Province of Ontario.
(ii) “Claims” shall mean all claims, requests, accusations, allegations, assertions, complaints, petitions, demands, suits, actions, proceedings, and causes of action of any kind and description.
(iii) “Community User” means a User of Parking Spaces to which such User has no permanent or ongoing deed, license, lease agreement, right of use or other ownership rights beyond the Charging Right of Use.
(iv) “Damages” shall mean any fee, cost, expense, expenditure, or other awards of any nature, including, but not limited to attorneys’ fees, witness fees, expert witness fees and expenses, and all other litigation costs and expenses.
(v) “Hardware” means the electric vehicle (“EV”) charging equipment and any supporting hardware that is required for a User to charge their EV.
(vi) “Infrastructure” means the electrical infrastructure required to provide adequate power and connectivity for the Hardware to function, including, without limitation, circuitry, wiring, and communications equipment.
(vii) “Listing” means a description and additional information about the Charging Right of Use (including, without limitation, applicable fees) made available via the Service.
(viii) “Network Management Fee” means the amount that is due and payable by User in exchange for SWTCH's management of the Service, plus applicable Tax.
(ix) “Overall Transaction Fee” means the sum of the Right of Use Fee, the Service Fee, the Network Management Fee, and, if applicable, the Overstaying Fee.
(x) “Overstaying Fee” means the amounts due and payable by a Community User who occupies a Parking Space beyond a certain time in contravention of the terms of the Charging Right of Use.
(xi) “Payment Method” means a Service payment method added to an Account, such as a credit card or other method of payment supported by SWTCH from time to time.
(xii) “Right of Use Fee” means the amounts due and payable by a User in exchange for the Charging Right of Use, plus applicable Taxes.
(xiii) “Account Balance” means amount of available and remaining payment credits in Account.
(xiv) “Service Fee” means the fee that SWTCH charges to the User for booking under the Service, plus applicable Taxes.
(xv) “Strata User” means a User of Parking Spaces who owns, leases, or are assigned their Hardware and Parking Space and enter into Charging Rights of Use with SWTCH on behalf of Providers, who own the Site and Infrastructure
(xv) “Parking Spaces” means a parking space in a designated parking location (“Site”) where Users may access the Hardware.
(xvi) “Privacy Policy” means the SWTCH privacy policy governing the maintenance and use of personally identifiable information, the latest version of which can be found https://charge.swtchenergy.com/en/infos/privacy.
(xvii) “Provider” means, in the case of Community Users, a Site owner that provides Users access to Hardware and access to the Service on Parking Spaces it owns or has the right to make available, and in the case of Strata Users, the owner of a Site containing a Parking Space to which Strata User has a permanent or ongoing deed, license, lease agreement, right of use or other ownership right.
(xviii) “Site Preparation” shall mean, without limitation and unless otherwise stated by SWTCH in writing, performing electrical service upgrades, installing conduit runs, running wiring, installing communication equipment to ensure data connectivity and any other Infrastructure setup and Site work necessary to enable Hardware and provide adequate power and connectivity to the Parking Spaces according to the SWTCH site design guide.
(xix) “User Data” shall mean all electronic data or information submitted by User via the Service, including any personal information.
2. GENERAL.
(a) About the Service. SWTCH provides an application and website as well as associated software, hardware, and support that enable Users to charge their EVs using Hardware by entering into charging rights of use arrangements (the “Charging Right of Use”) described in a Listing. Users enter into a Charging Right of Use and are billed for fees according to the terms of the Listing the User chooses to accept. The Service is offered to Community Users and to Strata Users. If you become a Community User and wish to also become a Strata User (and vice versa), you may be required to enter into Additional Terms, the sections in these Driver Terms applicable to Strata Users will apply to you for the duration of your Strata User term, and the sections in these Driver Terms applicable to Common Users will apply to you for the duration of your Common User term. The terms User, you and your refer collectively to Strata User and Community User.
(b) Charging Right of Use. Users may enter into binding, revocable, temporary, Charging Rights of Use arrangements to use the designated Parking Space and Hardware with the vehicle the User registered with SWTCH. The right of use lasts only as long as specified in the Listing. Users agree to disconnect from Hardware equipment (and in the case of Community Users, to leave the Parking Space) no later than the end-time as set out in the accepted Listing’s terms. Depending on the relationship between SWTCH and the owner of the Hardware, Infrastructure, Site, and Parking Spot you wish to use, you may accept Listings directly with SWITCH (“SWTCH Listing”) or with SWTCH on behalf of the Provider (“Provider Listing”). For Users intending to into a Charging Right of Use under a Provider Listing, you acknowledge that by accepting the Listing, you appoint us your agent to provide your agreement to the corresponding Charging Right of Use and to process your payment but acknowledge that we are not a party to the Charging Right of Use, which is a legal relationship between you and the Provider. For Users intending to into a Charging Right of Use under a SWTCH Listing, you acknowledge that by accepting the Listing, you provide your agreement for SWTCH to directly collect your payment for the corresponding Charging Right of Use, which is a legal relationship between you and SWTCH. In all cases, Users acknowledge that: (i) Providers may instruct us to refuse to grant the Charging Right of Use to you or any other User for any reason, and we reserve the right to do so without any liability to you; (ii) SWTCH is not a Provider, landlord, real estate broker, or insurer; and (iii) SWTCH has no control over the conduct of Providers and disclaims all liability in this regard to the maximum extent permitted by law. The term “Listing” refers collectively to SWTCH Listing and Provider Listing.
(c) Eligibility. To use the Service, you must: (i) be 18 years old or at least the age of majority in the jurisdiction where you reside or from which you use this Service; (ii) use the guest User feature on the SWTCH website (“Guest User”) or create a Service account (“Account”) and provide accurate, current, and complete information as may be prompted by any Account or Guest User registration forms (“Registration Data”); (iii) provide a valid Payment Method; (iv) maintain the security of your Account credentials; and (v) promptly update the Registration Data as necessary. You acknowledge and agree that we will need to provide some of your Registration Data to Providers to permit them to provide the Charging Right of Use to you and to manage charging enforcement. You acknowledge that SWTCH may, in its sole discretion, request a consumer report on you from a consumer reporting agency during or following Account registration. You agree to keep and maintain applicable insurance as may be required by applicable law.
(d) App Store Terms. You may access the Service by downloading the App via a third-party application marketplace (each, an “App Store”). You agree that you will only use the App: (i) on the branded device of the applicable App Store, if required by the App Store’s terms and conditions; and (ii) as permitted by any usage rules set forth in the applicable App Store’s terms of service. You acknowledge that these Driver Terms are concluded between SWTCH and you only, and App Store has no obligation or liability to you with respect to the Service or these Driver Terms. You acknowledge and agree that the App Store is a third-party beneficiary to these Driver Terms as it relates to the App Store’s provision of the App to you.
(e) Mobile Device Terms. To the extent you download the App and access the Service through a mobile device, your wireless service carrier’s standard charges, data rates, and other fees may apply.
(f) Third-Party Services. The Service may integrate with or rely on third-party platforms and services that are not owned or controlled by SWTCH (collectively, “Third-Party Services”). You acknowledge and agree that use and enabling (as applicable) of any such Third-Party Services will be subject to any terms which govern and/or apply to such Third-Party Services. SWTCH does not endorse any such Third-Party Service and content available thereon and in no event shall SWTCH be responsible or liable for any products or services of such Third-Party Services.
(g) Charge Card. You may access the Service by using the SWTCH RFID charge card (“Charge Card”). You may request a complimentary Charge Card via the App or SWTCH website. SWTCH reserves the right to charge additional fees for replacement Charge Cards or replacing lost, stolen or abused Charge Cards. To be eligible to use the Charge Card, you must provide a valid mailing address and Payment method. SWTCH will use commercially reasonable efforts to promptly deliver Charge Cards but shall not be responsible for any shipping delays. User is responsible for Charge Cards after delivery and for ensuring all Charge Cards are maintained in proper working order, are not bent or tampered with, and are not stored at high temperatures. You must not share Charge Cards with other Users and are solely responsible for obtaining and maintaining, at your sole expense, all hardware, software, and devices (e.g., mobile devices) and supporting functionality required to access and use Charge Cards. SWTCH is not responsible for and shall have no liability with respect to the maintenance or proper functioning of any such hardware, software, devices and functionality. If your Charge Card is lost or stolen, you must notify SWTCH (via phone at 844-789-2438, email at support@swtchenergy.com, or via the SWTCH website) to deactivate the Charge Card immediately. Until notice has been received, you will be responsible for all use of the applicable Charge Card until deactivation. Once the old Charge Card is replaced, it is de-activated and cannot be re-activated should it later be recovered.
3 FEES & PAYMENT.
(a) Fees Generally. If a User accepts a Charging Right of Use transaction, SWTCH will collect the applicable Right of Use Fee, the Service Fee and the Network Management Fee from the User using the Payment Method. SWTCH may, at its sole discretion, collect an Overstaying Fee from a Community User’s Payment Method and via other means of collection as necessary. SWTCH may also, at its sole discretion, collect from the User’s Payment Method a per-transaction service fee equal to the sum of 2.9 percent of the Overall Transaction Fee plus 30 cents ($0.30). If your Payment Method is not able to be charged for applicable fees, the applicable Charging Right of Use transaction will not be completed. If you are a Strata User, in addition to the other fees, you will be required to pay a recurring subscription fee (“Subscription Fee”) to receive access to the Service. The Subscription Fee will be set out at the time of subscription and will be charged to your Payment Method or invoiced (as applicable). Subscription Fees will be automatically billed or invoiced on the first day of the subscription period’s billing cycle until the Strata User’s subscription (“Subscription”) is terminated. A Strata User wishing to modify the Subscription tier must provide at least sixty (60) days’ notice prior to the expiry of the then-current Subscription and any changes to the tier resulting in new Subscription Fees will be effective and invoiced in accordance with the subsequent Subscription billing cycle.
(b) Accepted Listings. For Provider Listings, the Provider, not SWTCH, is solely responsible for honoring any confirmed bookings and making the Charging Right of Use available to you. If you choose to accept a Provider Listing, you are entering into a transaction with a Provider for the corresponding Charging Right of Use and you agree and understand that: (i) you will be required to abide by any of Provider’s terms, conditions, rules, and restrictions associated with the Site, Parking Space or Charging Right of Use posted in the Listing, at the Site or as otherwise provided to you by the Provider; (ii) you will be solely responsible for performing your obligations under any accepted Listings; (iii) SWTCH is an agent for setting up the Charging Right of Use between you and the Provider and processing payment of applicable fees and is not a party to the Charging Right of Use; and (iv) SWTCH (inclusive of all subsidiaries) disclaims all liability arising from or related to any accepted Provider Listings. For SWTCH Listings, SWTCH, not the Provider, is solely responsible for honoring any confirmed bookings and making the Charging Right of Use available to you. If you choose to accept a SWTCH Listing, you are entering into a transaction with SWTCH for the corresponding Charging Right of Use and you agree and understand that: (I) you will be required to abide by any of the terms, conditions, rules, and restrictions (whether imposed by SWTCH or the applicable Provider) associated with the Site, Parking Space or Charging Right of Use posted in the Listing, at the Site or as otherwise provided to you by SWTCH; and (II) you will be solely responsible for performing your obligations under any accepted Listings.
(c) Right of Use Fees. You acknowledge and agree that any fees charged for the use of the Charging Right of Use, including but not limited to fees for EV charging, are not based on metered electricity use and that no representation is made by SWTCH that any meter used to measure electricity use is accredited or otherwise approved in accordance with the Weights and Measures Act, the Electricity and Gas Inspection Act or other applicable law as they may be amended from time to time.
(d) Taxes and Changes to Fees. All fees are exclusive of any taxes, duties or levies assessed by applicable governmental authorities (“Taxes”). All Taxes (exclusive of any Taxes based upon SWTCH’s net income) shall be assumed by and paid for by User, not SWTCH. SWTCH will provide you with at least thirty (30) days’ prior notice of any material modifications to the fees before such changes take effect and all such changes will be effective thirty (30) days following the date of the notice.
(e) Autoload. SWTCH may arrange for your Account to be automatically topped up by ten-dollar ($10) intervals (or other intervals set by SWTCH from time to time) via your Payment Method when your Account Balance falls below a minimum balance to pay for the Right of Use (“Autoload”). SWTCH may also initiate a pre-authorization and/or charge a nominal amount to your Payment Method. If a requested Listing booking is cancelled (by Provider or SWTCH, as applicable), any pre-authorization of your Payment Method will be released, if applicable.
(f) Promotional Codes. SWTCH may, in its sole discretion, create promotional codes that may be redeemed for Account credits, or other features or benefits related to the Service and/or a third-party provider's service, subject to any Additional Terms that SWTCH establishes on a per promotional code basis (“Promo Codes”). You agree that Promo Codes: (i) must be used for the intended audience and purpose, and in a lawful manner; (ii) may not be duplicated, sold or transferred in any manner (including to another Account or SWTCH user, or made available to the general public (whether posted to a public form or otherwise), unless expressly permitted by SWTCH; (iii) may be disabled by SWTCH at any time for any reason without liability to SWTCH; (iv) may only be used pursuant to the specific Additional Terms that SWTCH establishes for such Promo Code; (v) are not valid or exchangeable for cash; and (vi) may expire prior to use. SWTCH reserves the right to withhold or deduct credits or other features or benefits obtained through Promo Codes by you or any other User if SWTCH determines or believes that the use or redemption of the Promo Code was in error, fraudulent, illegal, or in violation of the Additional Terms governing the applicable Promo Code or these Driver Terms.
(g) Cancellations and Refunds. If a Provider or SWTCH cancels your confirmed Listing booking made via the Service, SWTCH: (i) will refund to you the Right of Use Fee, the Service Fee and the Network Management Fee for such booking; and (ii) issue you a full value of the Right of Use Fee you would have been charged as a Account credit that can be used against a subsequent Charging Right of Use. In certain circumstances, SWTCH may decide, in its sole discretion, that it is necessary or desirable to cancel a confirmed Listing booking made via the Service. You agree that SWTCH and the relevant Provider will not have any liability to you for such cancellations or refunds except as expressly stated in this section 3(g).
(h) Charging Issues. If the Hardware to be used under a confirmed Listing booking malfunctions or if you are unable to charge your EV using Hardware under an accepted Listing for any reason beyond your control, please contact SWTCH via phone at 844-798-2438 to reach the SWTCH help desk team. SWTCH will use commercially reasonable efforts to make the SWTCH help desk team available twenty-four (24) hours a day, seven (7) days a week, except for: (i) planned downtime (of which SWTCH shall make best efforts to give prior notice via the Service; or (ii) any unavailability caused by circumstances beyond SWTCH’s reasonable control, including without limitation, force majeure events under Section 18. For Provider Bookings: (I) you may request a refund for charging-related issues from Provider for Provider Bookings but as an agent for payment processing, SWTCH does not have the right to unilaterally offer a refund of your Right of Use Fee unless directed to do so by the Provider; and (II) If the Provider instructs us to provide a refund of your Right of Use Fee, we may, in our sole discretion, credit your original Payment Method (as defined below) within a reasonable time period (please allow up to 30 business days under normal circumstances) with a refund of your Right of Use Fee. For SWTCH Bookings, you may request a refund for charging-related issues from SWTCH for SWTCH Bookings and we may, in our sole discretion, credit your original Payment Method (as defined below) within a reasonable time period (please allow up to 30 business days under normal circumstances) with a refund.
(i) Overdue Payments. Any undisputed fees incurred and not received from User by their due date may accrue, at our discretion, late charges at the rate of 1.5% of the outstanding balance per month (18% per annum), or the maximum rate permitted by law, whichever is lower, from the date such payment was due until the date paid. If any amount owing by the User is more than thirty (30) days overdue, SWTCH may, without otherwise limiting any other rights or remedies available to SWTCH at law, terminate User’s access to the Service. User shall be liable for all costs, including reasonable legal fees incurred by SWTCH in connection with SWTCH’s efforts to collect any past due amounts.
4. OVERSTAYING.
Community Users agree that a confirmed booking is merely a right of use granted to the Community User to occupy and use the Parking Space and Hardware for the limited duration of the confirmed booking and in accordance with the accepted Listing’s terms. If a Community User occupies a Parking Space beyond the end-time in the accepted Listing’s terms, they no longer have a right of use to stay in the Parking Space and use Hardware and SWTCH or the Provider is entitled to require the Community User to leave, including by calling local law enforcement or a private parking enforcement service and any expense associated therewith shall be the exclusive responsibility of the Community User. In addition, Community Users agree that SWTCH or the Provider may charge the Community User the Overstaying Fee, in an amount to be determined for each 15-minute period that the Community User occupies the Parking Space in contravention of the accepted Listing’s terms.
5. RESPONSIBILITIES.
(a) SWTCH Responsibilities. SWTCH shall be responsible for:
(i) provisioning and operating, maintaining, administering, and supporting the open-platform network of Hardware stations, the supporting vehicle charging software (the “Network”), and the App;
(ii) providing reasonable technical support for registered Users per Section 3h; and
(iii) protecting the confidentiality and security of all personally identifiable information in accordance with all applicable laws and the Privacy Policy.
(b) Disclaimer. SWTCH shall not be responsible for, and makes no representation or warranty with respect to the following:
(i) continuous availability of electrical service to the Hardware;
(ii) continuous availability of any wireless or cellular communications network, Internet service, or SWTCH network necessary for the continued operation by SWTCH of the Service or Network;
(iii) availability of or interruption of the Service attributable to unauthorized intrusions or a Provider; or
(iv) except as expressly stated herein, a Provider’s Listing terms.
(c) Personal Use. All use of the Service by the User shall comply with these Driver Terms. User shall keep all Account credential information secure and confidential. The User shall use reasonable efforts to prevent, and shall be fully liable to SWTCH for, any unauthorized access to, use of or damage to the Network or Service arising from User’s breach of its obligations. The User shall immediately notify SWTCH upon becoming aware of any such unauthorized use. At the end of a Listing charging period, User must leave the Hardware and Parking Space in the condition it was provided to the User.
(d) Restrictions. The User shall not:
(i) sell, resell, license, rent, lease or otherwise transfer the Service or any data collected or maintained by SWTCH in connection with the operation of SWTCH to any third party;
(ii) interfere with or disrupt the Service, the Network, servers, or networks connected to the Service, or disobey any requirements, procedures, policies, or regulations of networks connected to the Network;
(iii) attempt to gain unauthorized access to the Network or the Service or related systems or networks or any data contained therein, or access or use the Service through any technology or means other than those provided or expressly authorized by SWTCH;
(iv) reverse engineer, decompile or otherwise attempt to extract the source code of the Charge Card or Service, including, without limitation, the Hardware, or any part of same, except to the extent expressly permitted or required by applicable law;
(v) create derivative works based on the Network, the Service, the Charge Card, or any of the various SWTCH trademarks, service marks, trade names, logos, domain names, and other distinctive brand features and designations used in connection with the SWTCH (the “Marks”) and all other supplied material and/or developed by SWTCH;
(vi) remove, conceal or cover the Marks or any other markings, labels, legends, trademarks, or trade names installed or placed on the Hardware or Charge Card;
(vii) copy, frame or mirror any part of the Service or Charge Card;
(viii) access the Network, or any part of the Service for any competitive purpose, or for any improper purpose whatsoever, including, without limitation, to build a competitive product or service or copy any features, functions, interface, graphics or “look and feel;”
(ix) use any robot, spider, site search/retrieval application, or other device to retrieve or index any portion of the Service or collect information about SWTCH users for any unauthorized purpose;
(x) upload, transmit or introduce any malicious code to SWTCH or the Service;
(xi) use any of the Service if the User is a person barred from such use under the laws of the Canada or of any other jurisdiction;
(xii) utilize the Service for any other purpose not expressly authorized herein;
(xiii) cause nuisance, annoyance, inconvenience, or property damage to any person while using the Service or in any way related to your use of the Service;
(xiv) obscure or alter their license plate or in any way attempt to circumvent SWTCH's ability to determine if User's vehicle is appropriately parked or removed, as the case may be; or
(xv) permit any other third party to do any of the foregoing.
If you behave in a way that violates these Driver Terms, is inconsistent with SWTCH's standards, or prevents another User or Provider from benefiting from the Service (including without limitation, damaging Hardware), you will be responsible for any costs we incur to refund any affected User or Provider, as well as other costs and charges that may result from a breach of these Driver Terms.
(e) Damages Excluded. SWTCH shall not have any liability whatsoever to User with respect to damages caused by:
(i) electrical outages, power surges, brown-outs, utility load management or any other similar electrical service interruptions, whatsoever the cause;
(ii) interruptions in wireless or cellular service linking the Hardware to the Network;
(iii) interruptions attributable to unauthorized Service intrusions;
(iv) interruptions in services provided by any internet service provider not affiliated with SWTCH;
(v) interruptions attributable to accidents, vandalism, damage due to unavoidable catastrophes or natural disasters, seasonal maintenance, or environmental issues (including but not limited to damage from snow removal), or other Hardware problems caused by accidents, negligence, or misuse of the Service by User or a third-party;
(vi) except as expressly stated herein, any actions or inactions of a Provider or a third-party; or
(vi) User’s use of the Service in breach of these Driver Terms or in a manner not expressly authorized by SWTCH in writing.
(f) Charging Programs. SWTCH may enroll Hardware or the Network into grid service programs, including but not limited to utility demand response programs and electricity markets participation programs (the “Programs”) in accordance with the rules as set forth by the grid operators (“Operator”). Once enrolled in a Program, Operators may enable utility response periods during which time the Service will be available at a reduced capacity (each such period, an “Program Event”). User agrees that SWTCH is the only party allowed to enroll the Hardware or Network into Programs and agrees not to contract with Operators in a way that diminishes SWTCH’s rights under these Terms.
6. SITE PREPARATION, HARDWARE INSTALLATION AND MAINTENANCE. The following Section 6 applies to Strata Users only.
(a) Site Preparation. Unless otherwise stated by SWTCH in writing, as between SWTCH and Strata User, Strata User shall be responsible for performing any Site Preparation that is required in the sole discretion of SWTCH pursuant to SWTCH’s Site Preparation guidelines to permit the installation of the Hardware. All Site Preparation work performed by a Partner or other third party on behalf of Strata User shall be performed pursuant to Additional Terms or other third-party terms between such Partner or other third party and Strata User. Strata User shall be responsible for obtaining all licenses, consents, permissions and/or permits necessary to perform the Site Preparation. As of the date of installation of the Hardware, the Strata User represents and warrants to SWTCH that the Strata User has obtained all necessary consents, permissions, and approvals from the authority responsible for the management of the Site.
(b) SWTCH Partners. SWTCH provides a service under which SWTCH’s operations and maintenance partners (each, a “Partner”) can assist Strata User with Site Preparation and Hardware installation. Engagement of Partners will require Strata User to enter into Additional Terms. Unless Strata User enters into Additional Terms to the contrary, SWTCH makes no representation or warranty of any kind, nor does SWTCH take or assume any liability in connection with the Partner’s efforts to assist with Site Preparation or Hardware installation.
(c) Hardware Purchases. If Strata User would like to purchase Hardware from SWTCH, all such purchases and terms regarding ordering, shipment and title to Hardware shall be set out under a separate agreement between the parties.
(d) Installation and Maintenance. Strata Users shall be solely responsible for: (i) purchasing or leasing (as applicable) their Hardware from SWTCH or an authorized reseller; (ii) ensuring Hardware is installed and functioning in the manner required for you to receive the Service; (iii) servicing, repairing, modifying, and adjusting their Hardware; and (iv) all obligation and liability with respect to the possession of their Hardware, and for its use and operation.
(e) Inspection. If Strata User does not engage a Partner to assist with Site Preparation and Hardware installation (if applicable), SWTCH may require you to pay the then-current Site Preparation service fee for SWTCH to conduct a mandatory re-dispatch fee to ensure Hardware was properly installed. Installed Hardware will need to be commissioned and activated by SWTCH for Strata User to receive the Service and may require payment of SWTCH’s then-current fees for commissioning and/or activation, charged on a “per-station” basis.
(f) Strata User Obligations. Unless otherwise authorized by SWTCH in writing, the Strata User agrees:
(i) that SWTCH will be the sole and exclusive provider of EV charging services to Strata User at the Parking Spaces during the Term;
(ii) that the Strata User shall not interfere with, or cause its agents to interfere with, SWTCH’s performance of its obligations and responsibilities under these Driver Terms;
(iii) to provide SWTCH or its service partners with access, during normal business hours (9:00 a.m. to 5:00 p.m., Monday to Friday), to the Hardware to perform any required maintenance work (if applicable);
(iv) that, at the Strata User’s own expense and at all times during the Term, to keep the Parking Spaces reasonably free of debris and rubbish and in good repair and condition; and
(v) that the Hardware must be operated and maintained in accordance with any specifications communicated by SWTCH from time to time.
7. PROPRIETARY RIGHTS.
(a) Reservation of Rights. Except as expressly stated hereunder, SWTCH and its licensors shall own and hold all right, title, and interest in and to the following:
(i) the Service and Network;
(ii) the Marks;
(iii) all other SWTCH supplied material developed or provided by SWTCH for the User’s use in connection with the Service (including without limitation, the Charge Card); and
(iv) all entitlements to carbon credits arising from provision of the Service under these Terms, including but not limited to: (I) carbon credits created in the voluntary carbon market; and (II) compliance credits created through the provision of the Service pursuant to the Clean Fuel Regulations (SOR/2022-140) or analogous Canadian provincial legislation), unless expressly set out in any applicable Canadian regulation or legislation in User’s jurisdiction.
The User shall immediately notify SWTCH if a third party, including any legal representative or government official:
(I) uses, tampers with, or attempts to use or tamper with the Hardware;
(II) provides User with any correspondence regarding the Service, the Site, or the Parking Spaces; or
(III) claims or attempts to claim carbon credits or any other entitlements with respect to the Service in a manner that infringes on the rights of SWTCH under Section 7(a)(iv).
(b) Restrictions. User shall not (or permit a third party to):
(i) create derivative works based on any of SWTCH’s intellectual property rights, including, without limitation, the Service, Charge Card, Network, Marks, patents, patent applications, patent rights, trademarks, trademark applications, trade names, service marks, service mark applications, copyrights, copyright applications, franchises, licenses, inventories, know-how, trade secrets, customer lists, proprietary processes and formulae, all source and object code, algorithms, architecture, structure, display screens, layouts, inventions, URL links, websites, development tools and all documentation and media constituting, describing or relating to the above, including, without limitation, manuals, memoranda and records (collectively the “Intellectual Property”);
(ii) copy, frame or mirror any part or content of the Intellectual Property;
(iii) reverse engineer any Intellectual Property right; or
(iv) access the Intellectual Property for any improper purpose whatsoever, including, without limitation, to build a competitive product or service, or copy any features, functions, interface, graphics or “look and feel” of the Intellectual Property.
(c) Feedback. SWTCH shall have a royalty-free, worldwide, irrevocable, perpetual, transferable, sublicensable, to use or incorporate in the Service any suggestions, enhancement requests, recommendations or other feedback provided by the User relating to the Service.
(d) SWTCH Marks. User shall not use any of the Marks for or with any products, except in the manner permitted pursuant to SWTCH’s usage guidelines or as expressly authorized by SWTCH in writing. From time to time, SWTCH may provide updated Mark usage guidelines, and the User shall immediately comply with such updated guidelines. The User shall not use or display any Mark (or any likeness of a Mark):
(i) as a part of the name under which the User’s business is conducted or in connection with the name of a business of the User or its affiliates;
(ii) in any manner that implies a relationship or affiliation with SWTCH;
(iii) in any manner that implies any sponsorship or endorsement by SWTCH;
(iv) in any manner that could be reasonably interpreted to suggest that any User content and services has been authored by, or represents the views or opinions of SWTCH;
(v) in any manner intended to disparage SWTCH, the Network, the Hardware or the Service, or in a manner that is misleading, defamatory, infringing, libelous, disparaging, obscene or otherwise objectionable to SWTCH;
(vi) in any manner that violates any law or regulation; or
(vii) that is distorted or altered in any way (including squeezing, stretching, inverting, discoloring, etc.) from the original form provided by SWTCH.
The User shall not, directly or indirectly, register or apply for, or cause to be registered or applied for, any Marks or any Intellectual Property substantially or confusingly similar to Intellectual Property registered by SWTCH, or that is licensed to, connected with or derived from confidential, material or proprietary information imparted to or licensed to User by SWTCH. At no time will the User challenge or assist others to challenge SWTCH Intellectual Property (except to the extent such restriction is prohibited by law) or the registration of same by SWTCH. Upon termination of these Driver Terms, the User will immediately discontinue all use and display of all Marks.
(e) User Data. Users may post or submit User Data through use of the Service. You are solely responsible for your User Data and the consequences of posting, publishing, or distributing such User Data on or through the Service. You are solely responsible for obtaining all necessary licenses, permissions, and consents to ensure User Data can be shared with SWTCH as contemplated herein, and you shall have sole responsibility for the accuracy, quality, integrity, legality, reliability, and appropriateness of User Data. Although SWTCH does not monitor all User Data, we reserve the right to edit, modify or remove any User Data or refuse to host or distribute any User Data which we reasonably consider to be in breach applicable laws or our policies.
(f) User Data License. As between SWTCH and User, User and its licensors retain all rights, title, and interest in and to all User Data. User hereby grants SWTCH a non-exclusive, non-transferable, irrevocable, worldwide, royalty-free, fully paid-up license during the term (and for thirty (30) days thereafter) to use and otherwise exploit the User Data as reasonably required to provide and improve the Service and meet its obligations under these Driver Terms.
(g) Usage Data. During the term, SWTCH will develop, create, and accrue information, records, reports, specification, information and other materials or data derived from User’s use of the Service, including without limitation, data and statistics regarding the frequency of use of the Service by User (collectively “Usage Data”). User may access Usage Data via the Service dashboard. As between User and SWTCH, all right, title, and interest in and to the Usage Data, including all Intellectual Property rights therein are and will remain with SWTCH and its licensors. For clarity, all Usage Data created in the provision of the Service, and generation of data on the electricity supplied to each User, shall be the sole property of SWTCH. SWTCH acknowledges and agrees that it has no right, license, or authorization with respect to any of the Usage Data (including any Intellectual Property rights therein) except as expressly set forth in these Terms.
8. TERM AND TERMINATION.
(a) Termination by SWTCH; Accounts. SWTCH reserves the right, at all times and at its sole discretion (but will have no obligation), to terminate or reclaim Accounts, or to limit a User’s access to some or all aspects of the Service. We also reserve the right to access, read, preserve, and disclose any information available to us via the Service that we reasonably believe is necessary to: (i) satisfy any applicable law, regulation, legal process or governmental request; (ii) enforce these Terms, including investigation of potential violations hereof; (iii) detect, prevent, or otherwise address fraud, security or technical issues; (iv) respond to User support requests; or (v) protect the rights, property or safety of our Users and the public. Any termination of your access to the Service by SWTCH shall be in addition to any other rights and remedies that SWTCH may have.
(b) Termination by User. If you are a Community User, you may terminate these Driver Terms at any time and for any reason by discontinuing use of the Service. If you are a Strata User, you may terminate your Subscription without cause by providing written notice of non-renewal at least sixty (60) days prior to the end of the then-current Subscription billing period. Strata Users may also terminate their Subscription (i) if SWTCH is in material breach of any of its obligations under these Driver Terms and has not cured such breach within thirty (30) days of the date of its receipt of written notice of such material breach from the Strata User; or (ii) SWTCH becomes the subject of a petition in bankruptcy or any other proceeding related to insolvency, receivership, liquidation or an assignment for the benefit of creditors.
(c) Result of Termination. Upon termination: (i) except as expressly set forth herein, all licenses and rights granted by SWTCH to User hereunder shall terminate; and (ii) within thirty (30) days of the day of termination, User shall pay to SWTCH all fees owing up to and including the effective date of termination (as applicable). Upon termination, SWTCH will refund any balance remaining under your Account to your Payment Method, less any Promo Code balances. If we terminate these Driver Terms, the Driver Terms will continue in full force for existing, accepted Listing bookings and for the consequences of any previous accepted Listing booking. Termination may result in deletion of your Account and removal of some or all of your User Data. The following provisions shall survive termination: 2, 3, 5b-5f, 6, 7, 8c, and 9-22. If you are a Strata User, upon any termination of these Driver Terms for cause by Strata User, SWTCH shall refund a pro-rata portion of any pre-paid Subscription Fees. In case of any attempted early cancellation or termination of a Subscription by the Strata User not otherwise permitted by these Driver Terms, Strata User shall be obligated to pay Subscription Fees for the period between the end of the agreed-upon Subscription term and the date of early cancellation or termination of a Subscription.
9. INDEMNIFICATION.
(a) Indemnity by User. User shall indemnify, defend, and hold SWTCH and its affiliates, and any of their respective present and former directors, officers, members, shareholders, employees, representatives and agents (“SWTCH Indemnitees”), and all of its and their successors and assigns, harmless from and against any and all Damages from Claims which arise out of or relate to:
(i) User’s negligent acts or omissions, recklessness or willful misconduct (including, without limitation, damage to Hardware);
(ii) Users use of the Service in a manner not authorized by SWTCH that results in the infringement of any third-party rights, including without limitation, infringement of any intellectual property rights or other third party right;
(iii) User’s unauthorized alterations to the Hardware, Network, Site or Parking Spaces that affect the ability of SWTCH to meet its contractual obligations;
(iv) User’s failure to comply with Provider’s terms under accepted Listings;
(v) User’s failure to comply with any of its obligations under these Driver Terms or Additional Terms it is subject to;
(vi) User Data or Usage Data;
(vii) Programs or Program Events;
(viii) any of User’s obligations and/or liabilities related to accepted Listing bookings at the time these Driver Terms are terminated, cancelled Charging Rights of Use, or fees owing to SWTCH or a Provider; and
(ix) the loss of life or any injury to persons or property due to conditions existing at the Parking Spaces unless any such Damages arise out of or relate to SWTCH’s negligence or willful misconduct (each a “User Claim”)
SWTCH will (I) promptly give written notice of each User Claim to User; (II) give User sole control of the defense and settlement of each User Claim (provided that User may not settle or defend any User Claim unless it unconditionally releases SWTCH of all liability); and (III) provide to User, at User 's cost, all reasonable assistance in respect to each User Claim. For the purpose of this Section 9(a), SWTCH is acting as agent and trustee of SWTCH Indemnitees.
(b) SWTCH Indemnity. SWTCH shall indemnify, defend, and hold the User harmless from and against any and all Damages awarded to a third party that arise from third-party Claims made or brought against User alleging the Service misappropriates or infringes any intellectual property rights of a third party (each an “IP Claim”), subject to the condition that User (i) promptly gives written notice of each IP Claim to SWTCH; (ii) gives SWTCH sole control of the defense and settlement of all IP Claims (provided that SWTCH may not settle or defend any IP Claim unless it unconditionally releases User of all liability); and (iii) provides to SWTCH, at SWTCH’s cost, all reasonable assistance in respect to each IP Claim.
(c) Mitigation. If: (i) SWTCH becomes aware of an actual or potential IP Claim; or (ii) User provides SWTCH with notice of an actual or potential IP Claim, SWTCH may (or in the case of an injunction against User, shall), at SWTCH’s sole option and determination: (I) procure for User the right to continue to use the Service; or (II) replace or modify the Service with equivalent or better functionality so that User’s use is no longer infringing; or (III) if (I) or (II) are not commercially reasonable, terminate provision of the Service and refund to User any pre-paid Fees for any periods after the termination of the Service, less any outstanding Fees owed by User to SWTCH.
(d) Exclusions. The obligations in Sections 9(b) and (c) do not extend to: (i) any IP Claim based upon infringement or alleged infringement of any intellectual property right by the combination of the Service with other products, software or services not provided by SWTCH; (ii) any IP Claim related to any User Data, Usage Data or a Third-Party Service; or (iii) any IP Claim related to any use or exercise of any other right in respect to the Service outside the scope of the rights granted under these Driver Terms.
10. CONFIDENTIAL INFORMATION.
(a) Definition of Confidential Information. “Confidential Information” means all confidential and proprietary information of a party (the “Disclosing Party”) disclosed to the other party (the “Receiving Party”) in connection with the Service, whether orally or in writing, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure, including but not limited to business and marketing plans, know-how, technology, technical and financial information, product designs, and business processes. Confidential Information shall not include any information that: (i) is or becomes generally known to the public without breach of any obligation owed to the Disclosing Party; (ii) was known to the Receiving Party prior to its disclosure by the Disclosing Party without breach of any obligation owed to the Disclosing Party; (iii) was independently developed by the Receiving Party without breach of any obligation owed to the Disclosing Party; or (iv) is received from a third party without breach of any obligation owed to the Disclosing Party.
(b) Confidentiality; Protection. The Receiving Party shall not disclose or use any Confidential Information of the Disclosing Party for any purpose outside the scope of these Driver Terms, except with the Disclosing Party’s prior written permission. The Receiving Party agrees to protect the Confidential Information of Disclosing Party in the same manner that it protects its own Confidential Information (but in no event using less than reasonable care).
(c) Compelled Disclosure. If the Receiving Party is compelled by law to disclose Confidential Information of the Disclosing Party, it shall provide the Disclosing Party with prior notice of such compelled disclosure (to the extent legally permitted) and reasonable assistance if the Disclosing Party wishes to contest the disclosure.
(d) Remedies. If the Receiving Party discloses or uses (or threatens to disclose or use) any Confidential Information of the Disclosing Party in breach of these Driver Terms, the Disclosing Party shall have the right, in addition to any other remedies available to it, to seek injunctive relief to enjoin such acts, it being specifically acknowledged by the parties that any other available remedies may be inadequate.
11. DISCLAIMER AND LIMITATIONS OF LIABILITY.
(a) Exclusions of Liability. Except for either party’s indemnification obligations, User’s breach of SWTCH’s Intellectual Property rights, any claims for non-payment of fees, or a party’s breach of its confidentiality obligations under these Driver Terms, a party’s total liability to the other party for damages of any kind, whether based on breach of contract, tort (including negligence) or otherwise under these Driver Terms will be limited to the fees payable by User to SWTCH in the twelve (12) months immediately preceding the event giving rise to such claim.
(b) Limitation of Liability. In no event shall a party have any liability to the other party for any lost profits or for any indirect, special, incidental, or consequential damages (including, without limitation, damages for loss of business, loss of profits, business interruption, loss of data, lost savings or other similar pecuniary loss) however caused and, whether in contract, tort (including negligence) or under any other theory of liability, whether or not SWTCH has been advised of the possibility of such damages.
(c) Disclaimer. Except as expressly provided in these Driver Terms, SWTCH makes no representations and provides no warranties or conditions of any kind, whether express, implied, statutory or otherwise, and specifically disclaims all implied representations, warranties and/or conditions, including any representations, warranties and/or conditions of merchantability, merchantable quality, durability, title, non-infringement, satisfactory quality or fitness for a particular purpose, to the maximum extent permitted by applicable law.
(d) Provision of Service and Hardware. The Service is provided "as is" with no warranties whatsoever; SWTCH does not make any express, implied, or statutory warranties, claims or representations with respect to the Service, including, without limitation, warranties or conditions of quality, performance, integrity of data, non-infringement, merchantability, or fitness for use for a particular purpose. SWTCH further does not represent or warrant that the Service or Network will always be available, accessible, uninterrupted, timely, secure, accurate, complete, and error-free or will operate without packet loss, nor does SWTCH warrant any connection to or transmission from the internet.
12. INJUNCTIVE RELIEF.
The parties recognize that the obligations under these Driver Terms are special, unique and of extraordinary character. The parties acknowledge the difficulty in forecasting damages arising from the breach of any of the obligations or restrictive covenants and that the non-breaching party may be irreparably harmed by the breaching party’s conduct. Therefore, the parties agree that the non-breaching party shall be entitled to elect to enforce each of the obligations and restrictive covenants by means of injunctive relief or an order of specific performance and that such remedy shall be available in addition to all other remedies available at law or in equity, including the recovery of damages from the non-breaching party’s agents or affiliates involved in such breach. In such action, the non-breaching party shall not be required to plead or prove irreparable harm or lack of an adequate remedy at law or post a bond or any security.
13. REPRESENTATIONS AND WARRANTIES.
(a) Mutual Warranties. Each party represents and warrants to the other party that it has the appropriate legal authority to enter into these Driver Terms and that it has all requisite licenses and permits to perform its obligations hereunder and has the rights to grant the licenses contemplated hereunder.
(b) User Warranty. User represents and warrants to SWTCH that it has the appropriate legal authority to execute and be bound by the Driver Terms, that it has all requisite licenses and permits to perform pursuant to the Driver Terms, that it is not bound by any other agreement which precludes it from complying with these Driver Terms, and that it will perform its obligations under the Driver Terms in compliance with any applicable laws, rules, regulations or ordinances.
14. DISPUTES.
(a) Safety and Complaints. If during the course of the Charging Right of Use you believe that a Provider or any person related to your receipt of the Charging Right of Use or the Service is acting or has acted inappropriately (including but not limited to engaging in any of the following conduct: (i) offensive, violent or sexually inappropriate behavior or communication, (ii) theft or fraud, (iii) damage to property, or (iv) dangerous or otherwise potentially harmful behaviour), you should immediately take any steps required to ensure your safety, including leaving an unsafe situation, and report such person to the appropriate authorities, if applicable, and then to SWTCH by contacting us and providing information we reasonably request (including but not limited to your police station and report number). Please note that your reporting of any incident to the authorities will not obligate us to take any action beyond that required by law (if any) or cause us to incur any liability to you.
(b) Refunds. If we determine that you have ended an accepted Listing as a result of behavior by a Provider that violates any Additional Terms between us and the applicable Provider or was otherwise inconsistent with SWTCH's standards, we will refund you any Service Fees in accordance with our then-applicable refund policy, but please note that any refund of your Right of Use Fee under a Provider Listing will need to be determined by the Provider.
(c) Provider Disputes; No Endorsement. Except as expressly set out herein, SWTCH shall not be responsible for any disputes arising between Provider and User relating to the Service, a Listing, Site, Parking Spaces, or other dispute arising from the relationship, contractual or otherwise, between Provider and User, including but not limited to disputes relating to a Provider Listing or a Program Event. SWTCH does not endorse any Provider. We therefore recommend that you always exercise due diligence and care when deciding whether to accept a Provider Listing. Except as expressly stated herein, SWTCH is not responsible for any damage or harm resulting from your interactions with Providers.
(d) Dispute Resolution. You and SWTCH shall use all reasonable endeavors to discuss and resolve any dispute which may arise out of or in connection with these Driver Terms. If the dispute cannot be resolved within ten (10) business days, you and SWTCH will attempt to settle it in good faith by mediation. To initiate the mediation, a party must give notice in writing to the other party requesting a mediation. A copy of the request should be sent to ADR Chambers. The mediation will take place in Toronto, Ontario and the language of the mediation will be English. The mediation shall be governed by the substantive law of the Province of Ontario. If the dispute is not settled by mediation within thirty (30) days of commencement of the mediation or within such further period as the parties may agree to in writing, the dispute shall be referred to and finally resolved by binding arbitration at ADR Chambers. The arbitration shall be governed by the applicable rules of the Arbitration Act (Ontario), and arbitration proceedings shall take place in Toronto, Ontario before one (1) arbitrator. In the event the parties are unable to agree as to the appointment of an arbitrator for any reason, then such arbitrator shall be selected randomly by ADR Chambers. Each party shall bear its own legal costs in connection with a mediation and/or arbitration under this provision. All information pertaining to any mediation/arbitration under this Section 13d shall constitute Confidential Information.
15. HEADINGS; USE OF SINGULAR.
The headings in these Driver Terms are used for convenience only and shall not be used to define, limit, or describe the scope of these Driver Terms or any of the obligations set out in these Driver Terms. In these Driver Terms, the use of the singular shall be deemed to include plural wherever the context so requires and vice versa.
16. GOVERNING LAW.
These Driver Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and laws of Canada, as applicable. The provincial and federal courts located in Toronto, Ontario shall have exclusive jurisdiction to adjudicate any dispute arising out of or relating to these Driver Terms. The application of the United Nations Convention on Contracts for the International Sale of Goods to these Driver Terms is expressly excluded.
17. NOTICES.
Any notice required to be given pursuant to these Driver Terms shall be deemed to have been given if personally delivered, sent by an e-mail or if mailed by prepaid registered mail to SWTCH or User. Notice given by prepaid registered post shall be deemed to be given on the fifth (5th) calendar day following the posting of such notice. Notice given by email shall be deemed to have been validly and effectively given and received on the date and at the time of transmission unless the transmission is given after 5:00p.m or unless the transmission is sent on a day which is not a Business Day, in which case the transmission shall be deemed to have been received on the first (1st) Business Day following transmission. Any notice required to be provided in accordance with these Driver Terms shall be provided: (i) to you at the details provided in your Registration Data; or (ii) to SWTCH by email to info@swtchenergy.com, or by prepaid registered post to info@swtchenergy.com.
18. RELATIONSHIP OF PARTIES.
The parties are independent contractors. These Driver Terms does not create a partnership, franchise, joint venture, agency, fiduciary or employment relationship between the parties. Except as expressly provided in these Driver Terms, there are no third-party beneficiaries to these Driver Terms.
19. FORCE MAJEURE.
If either party shall be delayed or hindered in or prevented from the performance of any act required under these Driver Terms by reason of any strike, lockout, labor trouble, inability to procure materials or energy, failure of power, hurricane, restrictive governmental laws or regulations, riot, insurrection, picketing, sit-ins, war or other unavoidable reason of a like nature not attributable to the negligence or fault of such party, then the performance of such work or action shall be excused for the period of the unavoidable delay and the period for the performance of any such work or action will be extended for an equivalent period.
20. WAIVER.
No delay or omission by either party hereto to exercise any right, remedy or power occurring upon any non-compliance or default by the other party with respect to these Driver Terms shall impair any such right or power or be construed to be a waiver thereof. These Driver Terms may be waived only in writing and only by the party that is entitled to the benefits of the terms or conditions being waived. A waiver by either of the parties hereto of any of the covenants, conditions or agreements to be performed by the other shall not be construed to be a waiver of any succeeding breach thereof or of any other covenant, condition or agreement herein contained (whether or not the provision is similar).
21. FINAL AGREEMENT.
These Driver Terms (including any referenced agreements entered into between the Parties and any applicable Additional Terms) contain the whole agreement between the parties. Each party further acknowledges that it has not relied upon any oral or written representations made to it by the other or its employees or agents and has made its own independent investigations into all matters relevant to it. If any provision of these Driver Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be fully enforced.
22. ASSIGNMENT.
User may not assign any of its rights or obligations hereunder, whether by operation of law or otherwise, without the prior written consent of SWTCH (not to be unreasonably withheld). SWTCH may assign these Driver Terms in their entirety, without consent of User, to an affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all its business, stock or assets. Subject to the foregoing, these Driver Terms shall bind and inure to the benefit of the parties, their respective successors and permitted assigns.